What is Glamorous Adventure Fiji?
Glamorous Adventure Fiji is a website created by and for people who love to travel. We live & breathe travel and know how important it is for a traveller to get the best adventures for the best prices. Our team of like-minded travellers is the foundation from which everything else stems: great customer service, the best deals on tours, cruises, accommodations, rental cars and activities and extensive travel knowledge.
Do I need to be a backpacker or be staying in a hostel to buy from your website?
Absolutely not! You do not need to be a backpacker or staying at a backpacker hostel to book a deal on our website. We like to help everybody travelling, no matter if you're a regular traveller, flashpacker, tourist, or local! Anybody is welcome.
Is Glamorous Adventure Fiji safe?
Of course! Glamorous Adventure Fiji is very safe. We work only with 100% secure payment systems. Your credit card number is transmitted by SSL directly to a secure electronic vault. Be assured that we do not save any credit card details on our servers.
How do I reconfirm my tour?
Once you book with us online, we will give you the details and contact number of the tour operator, so you are able to reconfirm your tour directly with the tour operator, prior to your tour departure.
Do I need to have travel insurance?
We strongly advise every customer to take out travel insurance. It is your own responsibility to purchase travel insurance to ensure that you are covered for any liability incurred to us or our suppliers. As well as, possible travel-related accidents you wished to be insured for.
Glamorous Adventure Fiji does not provide any advice on required visas. Please contact the relevant embassy to check what visa is required for your nationality.
How can I contact my tour operator?
Once you book with us online, we will give you the details and contact number of the tour operator. Feel free to contact your tour operator for any questions about your tour.
How do I submit feedback of my experience?
Your feedback helps us ensure that we maintain the high standards adhere to at Glamorous Adventure Fiji, so we'd love to hear from you! You are more than welcome to reach out to us at support@glamorous.com.fj or via the contact page on our website.
We use third party reviews via Reviews.io so all the reviews you read about us are 100% authenticated by real people who have been on a tour or activity.
You can post reviews on below website: Google Facebook
I prefer booking face to face. Do you have a travel desk I can visit?
A travel desk is something we are working on at the moment. In the meantime, we’re more than happy to help you out in any way we possibly can.
Will I need my passport to make a booking?
Some of our bookings require passport details. If we require your passport details we will ask for them in our booking form.
What do I do if I need help with my booking?
We’re more than happy to help you out with a booking. Please feel free to contact us via online chat or email us at support@glamorous.com.fj.
How do I know if my online booking has been succesful?
We’ll send you a confirmation email as soon as your booking is completed. Please check your Spam box in case the email didn’t arrive in your inbox. Please contact us if there’s no confirmation in both; your inbox or your Spam.
Are Glamorous Adventure Fiji' payment systems safe?
Glamorous Adventure Fijis' payment systems are very safe. We work only with 100% secure payment systems. Your credit card number is transmitted by EV SSL directly to a secure electronic vault.
What payment systems can I use with Galmorous Adventure Fiji?
We are constantly working on ways to make payments as easy as possible. Currently, depending on the currency you are purchasing in, some of the payment options available are: Master Card, Visa, Amex, PayPal, Apple Pay, GooglePay, AfterPay, and LayBuy.
I don’t have a credit card, how do I pay for a tour?
Some tour operators, you can pay cash. Please contact us for more information
Can I cancel or change my booking?
All bookings must be cancelled via Glamorous Adventure Fiji. However, please be sure to check individual cancellation policies for the tour you have booked. Once you've contacted your tour operator, please contact us either via phone or email with your Order ID and the reason for your cancellation. Unfortunately, we cannot offer refunds for any expired or unused vouchers or refunds claimed within 24 hours of the departure time of the subject tour.
If the customer cancels the tour/booking within 72 hours of the departure and greater than 24 hours prior to the departure, Glamorous Adventure Marketing PTE Limited will provide Glamorous Adventure Fiji credit to the value of the relevant booking purchase to the customer. This Glamorous Adventure Marketing PTE Limited credit will be in the form of a unique code and can be used on any tour or activity across all Glamorous Adventure Marketing PTE Limited platforms. This unique code has a 6 month expiry from the date of issue.
How long will my refund take to process?
As soon as we receive your refund request, we will contact the tour operator to confirm your refund amount based on the circumstances and the individual refund policy of the tour operator. Please allow up to 72 hours for us to confirm your refund.
Once we get a confirmation from the tour operator on a refund we process it straight away. Your refund request will also be subject to Glamorous Adventures Fiji own refund policy. Depending on the bank processing times, the refund will show up on your statement in 3 to 4 working days after we have processed it. We will send you a screenshot of the refund with a reference number.
How much money will I receive back from my refund?
If a refund is granted, the refund amount will depend on when and why the activity or tour got cancelled. Please also refer to your voucher terms and conditions and the tour operator refunds policy for further information.
I’m not from Fiji. How can I contact Glamorous Adventure Fiji?
The easiest way to contact us is by our contact form or send an email to support@glamorous.com.fj.
For more urgent matters you can call us on our general phone numbers, which are listed on the contact form page.
I’ve got a business. How can I work with Backpacker Deals?
We are always looking for new partners and suppliers. For more information, contact us to discuss a potential partnership.
If you think your question has not been answered here, please contact us via email support@glamorous.com.fj and we will endeavour to respond to your query within 12 to 24 hours.
